How to Reach Us
We have dedicated email addresses for different types of enquiries to ensure your message reaches the right person as quickly as possible. Please use the most relevant address below, and include as much detail as you can so we can assist you efficiently.
Editorial Enquiries
Email: [email protected]
For questions about our reviews, corrections to published content, factual queries, requests for expert commentary, or suggestions for new casino reviews. Our editorial team, led by Sarah Chen, handles all content-related correspondence and aims to respond within one working day for urgent corrections.
Partnerships & Advertising
Email: [email protected]
For casino operators, affiliate managers, PR agencies, and potential commercial partners. We welcome partnership enquiries from UKGC-licensed operators. Please note that commercial partnerships do not influence our editorial content, review scores, or ranking positions. All partnerships are subject to our editorial independence policy.
General Enquiries
Email: [email protected]
For all other enquiries including general feedback, questions about how our site works, media requests, data protection queries, or anything that does not fit into the categories above. Our team monitors this inbox daily and will route your enquiry to the appropriate person.
What We Can Help With
Over the years, we have received thousands of messages from readers, casino operators, journalists, and fellow industry professionals. Here are the most common types of enquiry we handle, along with guidance on what to expect when you reach out.
Corrections and Factual Updates
If you have spotted an error in one of our reviews—whether it is an outdated bonus amount, an incorrect payout time, a licensing detail that has changed, or any other factual inaccuracy—please let us know immediately at [email protected]. Accuracy is one of our core values, and we take correction requests extremely seriously. When reporting an error, please include the page URL, the specific information you believe is incorrect, and a source or reference that supports the correction. Our fact-checking team, led by Sarah Chen, investigates every correction request and publishes updates within 48 hours where appropriate. We also note material corrections in our review update logs for full transparency.
Casino Dispute Guidance
We understand that disputes with online casinos can be stressful and frustrating. While we are unable to resolve individual casino disputes on your behalf—we are a review platform, not a regulatory body or legal service—we can point you in the right direction. If you are experiencing a problem with a casino listed on our site, we recommend the following steps:
- Contact the casino directly. Use their official complaints procedure, which they are required to publish under UKGC regulations.
- Escalate to the casino's ADR provider. Every UKGC-licensed casino must have a designated Alternative Dispute Resolution provider. You can find the ADR details in the casino's terms and conditions or footer.
- Report to the UKGC. If you believe a casino is breaching its licence conditions, you can report concerns directly to the UK Gambling Commission.
If you believe our review of a particular casino does not reflect your experience, please email us with specific details. We track reader feedback as part of our ongoing review monitoring process and investigate patterns of complaints thoroughly.
Media Enquiries
Accord Global is available as a source for UK media outlets covering online gambling, player protection, regulatory changes, and the broader iGaming industry. Our team members offer specialist expertise and are available for interviews, contributed articles, background briefings, and panel discussions. For press enquiries, contact [email protected] with details of your outlet, deadline, and the topic you would like to discuss. We aim to respond to all media enquiries within 24 hours. For more information about our spokespeople and areas of expertise, visit our About page.
Casino Review Suggestions
If there is a UKGC-licensed casino you believe deserves a review on Accord Global, we want to hear from you. Send the casino name and website to [email protected], and our team will assess it for inclusion in our review pipeline. We prioritise suggestions based on the casino's UKGC licensing status, market presence, and reader demand. Please note that submitting a suggestion does not guarantee a review, and all reviews follow our standard independent testing methodology.
Response Times
We aim to respond to all enquiries within 1–2 business days. Urgent corrections and media enquiries with tight deadlines are prioritised and may receive a same-day response. Partnership enquiries are reviewed weekly. During peak periods, response times may be slightly longer, but we endeavour to acknowledge every message promptly.
Connect With Us
Beyond email, you can stay up to date with Accord Global through our social media channels. We share review updates, industry news, regulatory changes, and responsible gambling resources across our social platforms. Following us is the best way to be notified when we publish new reviews or update existing ones.
We are active on the major social platforms where UK players and industry professionals gather. Our social channels are managed by our editorial team, and we aim to respond to direct messages within 24 hours during business days. Please note that for detailed enquiries, corrections, or partnership discussions, email remains the most efficient and secure way to reach us.
For the latest updates on UK casino regulations, new site reviews, bonus changes, and responsible gambling resources, follow Accord Global on your preferred platform. We post regularly and engage with our community to ensure our content remains relevant and useful.
Send Us a Message
Prefer a form? Fill in the details below and we will get back to you within 1–2 business days.
Important: We Cannot Resolve Casino Disputes
Accord Global is an independent review platform. We do not operate any casinos, hold player funds, or have the authority to intervene in disputes between players and operators. If you have an unresolved complaint with a casino, please contact the casino's designated ADR provider or report concerns to the UK Gambling Commission directly. We can, however, investigate whether our review accurately reflects the casino's current practices.